Did you receive this text from us?
This is not a scam, however, a lot more people received it than we intended and we are looking into how this happened. Please bear with us as we navigate a new system that will make it easier for our Hauora patients to make payments for treatment without needing to come in.
How did this happen?
Vensa (Vensa Health) is the platform that we have used for a number of years to send text messages to patients to remind them that they have an appointment with us. We are currently integrating Vensa into our invoicing system as well as appointment scheduling and a technical error meant that the text message was sent to a number of people that it was not intended for.
Why do you have my details?
The technical error meant that a number of people who have accessed Hauora services (such as Tamariki Ora) or some who were once enrolled with Hauora Heretaunga received the text message. We are working with Vensa to ensure that this does not happen again.
If you have further concerns or feedback, please get in touch by completing the form here and we will be in touch.