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IMPORTANT Hauora Heretaunga
Changes during COVID19 Alert Four


Please phone first:
06 8715352 or 0800 TAIWHENUA

Mon – Fri 8.30am – 6pm

We will only be seeing people in person where it is absolutely necessary. This will be arranged after a phone consultation with your doctor or nurse.

If you have a booked appointment, we will contact you.

Dental services will be provided for emergency services and relief of pain following a phone call with our dentist.

Flu Vaccinations will operate as a drive-thru service, by appointment only.  Please call first.

Hauora Pharmacy is open for collection of prescriptions and a delivery service for medications will operate until 2pm weekdays for those assessed as high risk.

Community Based Assessment Centre


This COVID19 assessment centre is not a drop-in centre and anyone who turns up without an appointment will be turned away.

When and how to use a community-based assessment centre:

1. People with COVID-19 symptoms should phone Healthline (0800 358 5453) or their GP first.
2. The Healthline advisor or GP will confirm if someone requires assessment and testing for COVID-19 at a CBAC
3. If the GP or Healthline think they need testing a CBAC team member will call them to make a time for them to come to the centre and be assessed.
4. If someone is unable to get to a CBAC the GP will make alternative arrangements.


Free GP - Hauora Heretaunga

TToH’s medical centre, Hauora Heretaunga, offers high-quality, low-cost medical and dental care for whānau, and an on-site pharmacy for your convenience.

Enrolled whānau can see a GP FREE until they turn 25. After that, it’s just $16. 

At Hauora Heretaunga, we’re always looking for ways to make it easier for whānau to get the care and support you need -- when you need it.

From June 1 2019 there are no more walk-in queues for whānau wanting to see a GP urgently.

All you need to do is phone Hauora and ask for a call-back by your GP. Your GP will ask you some questions.

They might be able to give you all the help you need over the phone, and save you a trip to Hauora.

Or  they will arrange for you to come and see them –or someone else in your medical care team.

This change is to help us ensure that whānau get to see the right person at the right time.



Please note: High demand means enrolments at Hauora Heretaunga are subject to availability.

If you require emergency care, please phone 111


Weekday Hours

Hauora Heretaunga is open Monday to Friday, 8.30am to 6pm.

An on-call doctor is available from 6pm to 8pm.

Please phone us, 06 871 5352 or 0800 TAIWHENUA, to make an appointment.



On Saturdays and Sundays, whānau enrolled at Hauora Heretaunga can go to Totara Health at Flaxmere, from 9am to 6pm.

Their phone number is 06 873 9024.

Fees - Ngā Utu

GP or Nurse Practitioner 15-minute consultations 

Under 25s          FREE

25 and over       $16



Prescriptions with 48 hours notice

Under 25 years   FREE   

25 and over        $10

Prescriptions with under 24 hours notice an additional $5 is incurred

There may be additional charges for materials. 

Your Care

We offer whānau a wide range of health care, including:

• Respiratory clinic

• Sexual health

• Quit-smoking support

• Mental Wellbeing

• Counselling

• Travel vaccines

• Heart-health assessments

• Cervical checks

• Contraception

• Diabetes care

Prescriptions - Ngā Rongoā 

If you need ongoing medication, it is important that we monitor your progress. This means that you will usually need to see a doctor to get a prescription.

The only exception to that will be if your doctor agrees that you can phone in for repeat prescriptions. In that situation, you can phone our Reception staff and tell them:

• The exact name of the medication you are taking
• Whether you will collect the prescription or you would like it faxed to a pharmacy


Please note

It takes 24 hours for us to arrange a repeat prescription, and a charge of $10 will apply.

Test Results - Ngā Kitenga

When you have a test done, such as a blood test or x-ray, the results will be sent to your doctor. We will send you a letter or text, or phone you about the results.

If urgent follow-up is needed, we will contact you immediately.

If you require a chaperone or language support service, please let our Reception staff know.

Doctors – Ngā Tākuta

• Dr Kiri Bird FRNZCGP

• Dr Naomi Barley FRNZCGP

• Dr Ron Janes FRNZCGP

• Dr Raewyn Paku

• Dr Arianna Sundick

• Dr Tanya Hamilton

• Dr Isabelle Lusk

• Dr Jessica Keepa


Nurse Practitioners – Ngā Nēhi Mātanga

• Helen Gosman

• Haeata Climie


Nurses – Ngā Nēhi

• Sonia Pedersen

• Roger Parr

• Mary-Ann De La Haye

• Davina Te Ngahue

Kacy Christie


Clinical Pharmacist

• Martin Munyaradzi BPharm, PGDipClinPharm

Whānau Manaaki

• Mere Wepa  

Manage My Health

We offer an online tool, Manage My Health, to help our patients:

• Make appointments

• Order repeat prescriptions

• See test results

• Check when your next procedure is due

• Email your nurse of doctor

• Update your personal information


Please ask our Reception staff to help you get access to Manage My Health


06 871 5350Or contact us here.


Phone 06 8715352
Fax 06 8715353
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