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Your Feedback is Important to Us

Please write to us or fill in the Complaints form, available here or by filling in this online form.

We also welcome your compliments , send us an email to :

Please tell us:

• What happened
• The date and time it happened
• Who was involved
• How it affected you
• Your full name and address
• Your phone number or email address to contact you

We will:

  • Acknowledge your complaint, in writing, within five working days

  • Contact you promptly to discuss resolution of your complaint

  • Investigate your complaint

  • Inform you, in writing, of the outcome within 20 working days


If you are unhappy with our response, you are entitled to seek further help from agencies such as the Nationwide Advocacy Service or the Health and Disability Commissioner.


06 871 5350Or contact us here.


Phone 06 8715352
Fax 06 8715353
 Te Taiwhenua o Heretaunga 

821 Orchard Road, Hastings 

PO Box 718, Hastings 4122,

Aotearoa New Zealand   

P: 0800 TAIWHENUA or 06 871 5350
F: 06 871 5351

Hauora Heretaunga 

  821 Orchard Road, Hastings 

  P: 06 871 5352


 Waipukurau Centre

 Cnr Ruataniwha and Herbert Streets


  P: 0800 153 240 or 06 858 9559

  F: 06 858 9225






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