Supporting whānau through a GP shortage 

Like many practices across Aotearoa, Hauora Heretaunga is currently short of GPs. This means it may take longer to get a routine appointment with us for a while.

If you need care and cannot get a timely appointment with us, please use these options:

• Healthline — free phone health advice, 24 hours a day, 7 days a week, on 0800 611 116

• Urgent or life-threatening care — call 111 or go to Hawke’s Bay Hospital Emergency Department

If your health need is urgent, please tell us when you contact the practice so we can help. We are recruiting more GPs and doing everything we can to see you safely. Thank you for your understanding and manaaki during this time.

Practice Plus Virtual Consult 

Practice Plus is available for afterhours care after 6pm Monday to Friday and all-day Saturday and Sunday. Costs for after hours care remain the same as at Hauora Heretaunga for those patients with a Community Services Card. 

There is no need for patients to download an app or change their enrolled GP, to access this service. Practice Plus can be accessed through a practice’s website or via the 'practice plus' button below.
During times when you are unable to see a GP, we encourage you to use Practice Plus.

PRACTICE PLUS

Hauora Heretaunga 

Hauora Heretaunga is currently closed for enrolments.

Hauora Heretaunga offers high-quality, low-cost medical and dental care for whānau, with an on-site pharmacy for your convenience.

Eligible enrolled whānau can see a GP FREE from the age of 14 - 24 years old. 

At Hauora Heretaunga, we’re always looking for ways to make it easier for whānau to get the care and support you need - when you need it.

Please be aware your care may attract extra costs to cover dressings , extended consults, paperwork and home visits.

 Follow Up appointments with GP or Nurse are $10.00

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 Weekday Hours

Hauora Heretaunga is open Monday to Friday, 8.45am to 5pm.

On call doctor is available from 6pm-8pm

Our closing hours have changed to 5pm and the on call doctor will be available from 5pm-8pm

Please phone us, 06 871 5352 or 0800 TAIWHENUA, to make an appointment.

 

Weekends

Weekend services are available via Practice Plus 

You can access services by going to Practice Plus website at www.practiceplus.nz  or phoning 0800 7722 7587.

If you have a medical emergency, please call 111.

 

 

 Āwhinatia - Your Care

We offer whānau a wide range of health care, including:

• Respiratory clinic

• Sexual health

• Quit-smoking support

• Mental Wellbeing

• Counselling

• Travel vaccines

• Heart-health assessments

• Cervical checks

• Contraception

• Diabetes care

• Iron infusions

 

Ngā Rongoā - Ordering Repeat Prescriptions

It is important to let us know when you are close to finishing your regular medication. You can re-order by

• Using MyIndici
• Calling us

Your doctor will review your medication order and send the script to your requested pharmacy. There is a cost for the doctors time to do this. There are extra charges if your medicine is required within two days of ordering.

Please note

It takes 24 hours for us to arrange a repeat prescription, and a charge of $20 will apply.

 

Ngā Kitenga - Test Results 

When you have a test done, such as a blood test or x-ray, the results will be sent to your doctor. We will send you a letter or text, or phone you about the results.

If urgent follow-up is needed, we will contact you immediately.

If you require a chaperone or language support service, please let our Reception staff know.

 

Manaakitanga - Planned Care

We encourage you to book your appointment early to avoid disappointment and to allow us time to plan. We ask that you keep your appointments or promptly let us know if you are unable to attend an appointment.

We aim to work with you to achieve your health goals. We will support you to monitor your health and encourage you to be actively involved in keeping up with tests and check ups to ensure that you stay well. 

 

Tiaki Tāngata - Unplanned Care

We can't always plan for sickness. If you become unwell phone. text or email us during business hours and a doctor or nurse will call you. 

We may ask:

• Your name 
• Phone number
• Reason for call. We understand this may be personal in nature. We want to ensure that we put you in touch with the right person to give you the care that you need.
• All our staff undergo privacy training and will treat your records confidentially. 

 

Ngā Tākuta | Doctors 

• Dr Arianna Sundick

• Dr Lorna Ellwood

• Dr Pete McGeoch

• Dr Jason Procter

Ngā Nēhi | Nurses

• Roger Parr (Nurse Prescriber)

• Sonia Pedersen (Nurse Prescriber)

• Everlyn Rapaea (Nurse Prescriber)

• Louise Burns

• Alana Taylor

• Chhaya Taneja

• Gwen Procter ( until late July )

• Michaela Wilson

 

Tūtohu Haumanu | Clinical Pharmacist

• Martin Munyaradzi BPharm, PGDipClinPharm

 

Whānau Manaaki | Health Care Assistant

• Mere Wepa  

• Vanessa Puia

Health Improvement Practitioner

 • Teresa White

Akomanga Hauora | Health Coach

 •  Anthony Hester

 

Kaiwhakarite | Administrator

•  Anastasis Tuiala

•  Deanna Naera

•  Mereana Tipu

•  Nichola Rees

•  Claire Smith

•  Jaxx Te Whaiti

•  Emma Edmonds