Hauora Heretaunga closed to NEW ENROLMENTS
To ensure that we are able to care for enrolled whānau during these times of increased sickness in our community we will be temporarily closing our books to new enrolments. For any whānau that are not enrolled with Hauora Heretaunga that need to see a GP click the button below.
Click here for MyIndici Registration
Hauora Heretaunga offers high-quality, low-cost medical and dental care for whānau, and an on-site pharmacy for your convenience.
Enrolled whānau can see a GP FREE until the age of 24.
At Hauora Heretaunga, we’re always looking for ways to make it easier for whānau to get the care and support you need -- when you need it.
All you need to do is phone Hauora and ask for a call-back by your GP. Your GP will ask you some questions.
They might be able to give you all the help you need over the phone, and save you a trip to Hauora.
Or they will arrange for you to come and see them –or someone else in your medical care team.
This change is to help us ensure that whānau get to see the right person at the right time.
Please note: High demand means enrolments at Hauora Heretaunga are subject to availability.
Hauora Heretaunga is open Monday to Friday, 8.30am to 6pm.
An on-call doctor is available from 6pm to 8pm.
On Saturdays and Sundays, whānau enrolled at Hauora Heretaunga can go to Totara Health at Flaxmere, from 9am to 6pm.
Āwhinatia - Your Care
We offer whānau a wide range of health care, including:
• Respiratory clinic
• Sexual health
• Quit-smoking support
• Mental Wellbeing
• Travel vaccines
• Heart-health assessments
• Cervical checks
Ngā Rongoā - Ordering Repeat Prescriptions
It is important to let us know when you are close to finishing your regular medication. You can re-order by
- Using MyIndici
- Calling us
Your doctor will review your medication order and send the script to your requested pharmacy. There is a cost for the doctors time to do this. There are extra charges if your medicine is required within two days of ordering.
Ngā Kitenga - Test Results
When you have a test done, such as a blood test or x-ray, the results will be sent to your doctor. We will send you a letter or text, or phone you about the results.
If urgent follow-up is needed, we will contact you immediately.
Manaakitanga - Planned Care
We encourage you to book your appointment early to avoid disappointment and to allow us time to plan. We ask that you keep your appointments or promptly let us know if you are unable to attend an appointment.
We aim to work with you to achieve your health goals. We will support you to monitor your health and encourage you to be actively involved in keeping up with tests and check ups to ensure that you stay well.
Tiaki Tāngata - Unplanned Care
We can't always plan for sickness. If you become unwell phone. text or email us during business hours and a doctor or nurse will call you.
We may ask:
- Your name
- Phone number
- Reason for call. We understand this may be personal in nature. We want to ensure that we put you in touch with the right person to give you the care that you need.
- All our staff undergo privacy training and will treat your records confidentially.
Ngā Tākuta | Doctors
• Dr Raewyn Paku
• Dr Arianna Sundick
• Dr Jessica Keepa
• Dr Isabelle Lusk
• Dr Lorna Ellwood
• Dr Audrey Robin
Ngā Mātanga Tapuhi | Nurse Practitioners
• Helen Gosman
Ngā Nēhi | Nurses
• Roger Parr (Nurse Prescriber)
• Davina Te Ngahue (Nurse Prescriber)
• Kacy Christy
• Te Wairakau Morrell-Vercoe
Tūtohu Haumanu | Clinical Pharmacist
Whānau Manaaki | Health Care Assistant
• Naadean Wainohu
Ratonga Haumanu | Health Improvement Practitioner
• Rebecca Mackenzie
Akomanga Hauora | Health Coach
Kaiwhakarite | Administrator
• Anastasis Tuiala
• Deanna Naera
• Mereana Tipu
• Jaymin Henderson
• Jesse Smith
• Nichola Rees
• Claire Smith
We offer an online tool, My Indici, to help our patients:
• Make appointments
• Order repeat prescriptions
• See test results
• Check when your next procedure is due
• Email your nurse of doctor
• Update your personal information
Please ask our Reception staff to help you with access to your My Indici login.