Practice Plus Virtual Consult 

Practice Plus has been developed between Tū Ora Compass, Pinnacle Health Network, Think Hauora and Te Awakairangi Primary Health Organisations to increase access options for primary care. It involves a same day, after hours service in partnership with our GP network to secure a continuity of care between a virtual GP service and a patient’s regular GP team.

There is no need for patients to download an app or change their enrolled GP, to access this service. Practice Plus can be accessed through a practice’s website or via this link PRACTICE PLUS

 

Hauora Heretaunga 

Hauora Heretaunga offers high-quality, low-cost medical and dental care for whānau, and an on-site pharmacy for your convenience.

Eligible enrolled whānau can see a GP FREE until the age of 24. 

Nurse Practitioners is $19.50 per consult - 24 and under are free. 

At Hauora Heretaunga, we’re always looking for ways to make it easier for whānau to get the care and support you need -- when you need it.

 

Please note: High demand means enrolments at Hauora Heretaunga are subject to availability.

If you require emergency care, please phone 111

 

Weekday Hours

Hauora Heretaunga is open Monday to Friday, 8.30am to 6pm.

An on-call doctor is available from 6pm to 8pm.

Please phone us, 06 871 5352 or 0800 TAIWHENUA, to make an appointment.

 

Weekends

Hauora Heretaunga is closed during the weekend, whanau can either connect with Practice Plus for a virtual consultation - click here for Practice Plus.

 or enrolled whānau can go to Totara Health in Flaxmere from 9am to 1pm. Their phone number is 06 873 9024

 

 

 Āwhinatia - Your Care

We offer whānau a wide range of health care, including:

• Respiratory clinic

• Sexual health

• Quit-smoking support

• Mental Wellbeing

• Counselling

• Travel vaccines

• Heart-health assessments

• Cervical checks

• Contraception

• Diabetes care

 

Ngā Rongoā - Ordering Repeat Prescriptions

It is important to let us know when you are close to finishing your regular medication. You can re-order by

• Using MyIndici
• Calling us

Your doctor will review your medication order and send the script to your requested pharmacy. There is a cost for the doctors time to do this. There are extra charges if your medicine is required within two days of ordering.

Please note

It takes 24 hours for us to arrange a repeat prescription, and a charge of $10 will apply.

 

Ngā Kitenga - Test Results 

When you have a test done, such as a blood test or x-ray, the results will be sent to your doctor. We will send you a letter or text, or phone you about the results.

If urgent follow-up is needed, we will contact you immediately.

If you require a chaperone or language support service, please let our Reception staff know.

 

Manaakitanga - Planned Care

We encourage you to book your appointment early to avoid disappointment and to allow us time to plan. We ask that you keep your appointments or promptly let us know if you are unable to attend an appointment.

We aim to work with you to achieve your health goals. We will support you to monitor your health and encourage you to be actively involved in keeping up with tests and check ups to ensure that you stay well. 

 

Tiaki Tāngata - Unplanned Care

We can't always plan for sickness. If you become unwell phone. text or email us during business hours and a doctor or nurse will call you. 

We may ask:

• Your name 
• Phone number
• Reason for call. We understand this may be personal in nature. We want to ensure that we put you in touch with the right person to give you the care that you need.
• All our staff undergo privacy training and will treat your records confidentially. 

 

Ngā Tākuta | Doctors 

• Dr Raewyn Paku 

• Dr Arianna Sundick

• Dr Jessica Keepa

• Dr Isabelle Lusk

• Dr Lorna Ellwood

• Dr Audrey Robin

 

Ngā Mātanga Tapuhi | Nurse Practitioners 

• Helen Gosman

Ngā Nēhi | Nurses

• Roger Parr (Nurse Prescriber)

• Davina Te Ngahue (Nurse Prescriber)

• Te Wairakau Morrell-Vercoe

 

Tūtohu Haumanu | Clinical Pharmacist

• Martin Munyaradzi BPharm, PGDipClinPharm

 

Whānau Manaaki | Health Care Assistant

• Mere Wepa  

• Naadean Wainohu

 

Ratonga Haumanu | Health Improvement Practitioner 

•  Rebecca Mackenzie

 

Akomanga Hauora | Health Coach

 

 

Kaiwhakarite | Administrator

•  Anastasis Tuiala

•  Deanna Naera

•  Mereana Tipu

•  Jesse Smith

•  Nichola Rees

•  Claire Smith