The information we collect about you helps us to provide you with an effective and efficient service providing the quality of care to best suit your circumstances and we will only collect information that is relevant to your care.

Personal information which is collected, recorded or used in any way, will have appropriate safeguards applied aligned to industry standards and good practice, and stored on our behalf by a third-party contractor in accordance with the New Zealand Privacy Act 2020.

• Your information will only be accessed with staff who are directly involved in providing services to you.

From time to time, and with your consent, TToH may share information with organisations that are involved in your care i.e..healthcare, education, justice and social services. Examples are:

• Medical laboratories that test samples we take from you;
• Agencies who may audit our services such as funders or other auditing agencies

As an organisation, Te Taiwhenua o Heretaunga (TToH) collects generalised data (non-identifiable information) to inform service design and for planning purposes or reporting requirements to our funding agencies, and for health research and statistical purposes. The Ministry of Health, Ministry of Education, Ministry of Social Development, or Department of Corrections for reporting evaluation, monitoring and the sharing of your information which is identifiable.

In certain circumstances e.g. if we have serious concerns about your immediate safety or the safety of others or, if we receive a statutory request, we may share your information to the specified organisation, as required by law or official government request

You have the right to ask for access to your information. You can also ask for your information to be corrected if you do not believe it is accurate. If you would like to access your information, please contact:
the Privacy Officer
821 Orchard Road
PO Box 718 Hastings
Phone on (06) 871 5350.

• I agree for me or my child to be registered as a client with TToH and receive services that I have consented to.
• I understand that I shall be fully informed and involved in decisions about me and any information that is recorded on my behalf. I also understand that I have access to this information upon written request.
• I agree to my information being passed on to TToH services involved in providing services to me and/or my child
• I also authorise TToH to use such information as may be needed for the same purposes in strict accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020 and understand that I may withdraw my consent at any time
• I have received information on Your Rights when Receiving a Health or Disability Service in a manner I understood
• I have received information on TToH complaints procedure and understand the information. I also understand that I have a right to complain if I am unhappy with services or care provided by TToH.
• If I am a parent of a child receiving a health service and also an enrolled patient of Hauora Heretaunga, the health professional may access information about me and share information with my other health professionals in order to provide me with care and/or treatment.
• I agree to my information being accessed by TToH staff formally approved to conduct internal audits for regulatory and quality improvement purposes.
• I agree to my information being accessed by other agencies that assist in providing care and treatments.
• I agree to my information being passed on to funding agencies where applicable for planning and funding purposes (non-identifiable generalised data).
• I agree to have the TToH clinical staff access my clinical records from my primary care provider for care and management purposes.