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 Privacy Statement - Te Matatapu

Te Taiwhenua o Heretaunga is committed to respecting the privacy of our client’s personal information and handles this information with skill and care.

We believe:

  • We have a duty of care to our people our whanau and your data
  • Your data is a taonga. It should only be collected and used when absolutely necessary
  • We will never sell, rent or otherwise distribute or make public your personal information.
What data do we collect

TToH is the sole owner of the information collected on this site. We only have access to collect information that you voluntarily give us via email, web form or other direct contact from you.

We collect personal information from you including information about your: name, contact information such as address, phone numbers, email address and billing or purchase information. When you visit our website we also collect information such as your IP address and the time and date you accessed the website.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site.

Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Depending on the browser that you use, you can set your preferences to block/ refuse cookies, and/ or notify you before they are placed.


Will I be asked for consent?

Yes you will always be asked for consent to participate in any TToH services. When you fill out our online enrolment form or complete a survey we take your action of completing the form to be consent.


What will my data be used for?

Your personal information will be used for helping staff coordinate and provide the best care and support for you and your whanau. This will help provide you with an effective and efficient service. We are able to better coordinate appointments and visits while adapting services to best suit your circumstances.

Data will also be used to understand our community and create a demographic profile of the community in which TToH serves for planning purposes and reporting requirements to our funding agencies.

There may be times that data will be used for authorised research which must be approved by an ethics committee and your consent must be given.

We provide a contact form on our website that you can use to send us any queries or enquiries you may have. The following details must be provided when using this form: name, email and your message – so that we know who has sent us the enquiry and how to answer it appropriately.

The personal data we collect from your use of our contact form will be erased automatically after handling the query or enquiry you submitted to us with the form.


Who will  use or see my data?

Information may be shared with staff who are directly involved in providing services that you have nominated to participate in. From time to time, TToH may also share information with organisations that assist in providing health care, education, justice and social services, for example:

  • Medical laboratories that test samples we take from you;
  • Hawkes Bay District Health Board, for planning and funding purposes (this information is usually non-identifiable);
  • Ministry of Health, Ministry of Education, Ministry of Social Development for health research and statistical purposes (this information is usually non-identifiable);
  • Agencies who may audit our services such as funders or other auditing agencies;
  • Department of Corrections for reporting, evaluation, monitoring and the sharing of your information which is identifiable. Please notify your key workers or senior TToH managers if you have concerns about information sharing.

Please be aware that in certain circumstances e.g. if we have serious concerns about your safety or the safety of others or a statutory request we may share your information with an appropriate third party.


Is my data secure?

All reasonable steps are taken to prevent the loss, unauthorised access, use, modification, misuse or disclosure of personal information.  Our website is intended to handle confidential information.


Will my data be anonymous?

Generally yes. Information that is used for health research and statistical purposes is non-identifiable). Our client registration form outlines which organisations we disclose identifiable information to.


Concerns about Privacy

We want to know if you have concerns about our privacy practices, this allows us to review our systems and processes to help identify where improvements can be made. Please email the Privacy Officer,, and we will try our best to resolve your concerns.


Can I see and correct data about me?

Individuals have the right to ask TToH to correct information about them if they think the information is wrong. TToH is not obligated to correct the information; however TToH must give the person the opportunity to add their views about what the correct information is. There are key steps involved with correcting information.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at:

TToH on (06) 871 5350, or 821 Orchard Road, PO Box 718 Hastings.


Could my data be sold?

No. TToH does not sell personal information.

Questions regarding this privacy statement or Te Taiwhenua o Heretaunga treatment of personal information please write to:

By email;

By post; Te Taiwhenua o Heretaunga

P O Box 718

Hastings 4153


06 871 5350Or contact us here.


Phone 06 8715352
Fax 06 8715353
 Te Taiwhenua o Heretaunga 

821 Orchard Road, Hastings 

PO Box 718, Hastings 4122,

Aotearoa New Zealand   

P: 0800 TAIWHENUA or 06 871 5350
F: 06 871 5351

Hauora Heretaunga 

  821 Orchard Road, Hastings 

  P: 06 871 5352


 Waipukurau Centre

 Cnr Ruataniwha and Herbert Streets


  P: 0800 153 240 or 06 858 9559

  F: 06 858 9225






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